To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Anything discounted more than 50% is non-refundable and anything that has FINAL SALE written in the description or code. Gift cards, downloadable software products, and some health and personal care items are also non-refundable.
Damaged or Defective Items:
We will happily replace items if they are defective or damaged. Please contact support@foxiavenue.com and send a picture of the defective item(s).
Because we are a small business and our inventory is low, we are unable to exchange items unless they are defective or damaged. If you need a different color or style, you can return the item for a refund or a store credit, and (if the item is still available) purchase the color or style you need.
Non-returnable items:
- Items marked 50% off or more.
- Final sale items.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned and postmarked more than 30 days after purchase.
Refunds (if applicable)
Once your return is received and inspected we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@foxiavenue.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: 3803 Ridgeview Circle, Idaho Falls, ID 83406
Please include a slip with your name and the reason for the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LOST OR STOLEN PACKAGES:
Ownership of packages is turned over to USPS, then transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.
