We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return or exchange. If 14 days have passed since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for the shipping cost for returning the item, which is non-refundable.
To start a return, please contact us at support@lizandivy.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return or exchange question at: support@lizandivy.com
Non-Returnable Items:
Defective or Damaged Items
Please inspect your order upon reception and contact us immediately at support@lizandivy.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Because we are a small business and our inventory is low, we may be unable to exchange items. If you need a different color or style, you can return the item for a refund, store credit, or (if the item is still available) exchange it for the color or style you need.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be automatically refunded to your original payment method. Please remember there is often some processing time with your bank or credit card company before they post a refund.